Refund policy
If your poster isn't what you hoped for, you get your money back. 30 days, no questions asked.
Email hello@treekeepsake.com within 30 days of your purchase and we'll refund the full $19. You don't need to give a reason.
How to request a refund
- Email hello@treekeepsake.com with the subject "Refund request".
- Send it from the email address you used at checkout, or include your order number or receipt so we can find the purchase. Never send your card number.
- That's it. We'll confirm by email once the refund has been issued.
How long it takes
We aim to process refund requests within 2 business days. The refund goes back to your original payment method through our payment provider. Your bank or card issuer usually shows it within 5–10 business days, though some take longer.
After a refund
A refund cancels the purchase and the license to the paid files, so please delete the files you downloaded and don't print further copies. Downloads in your browser may be locked again. The free editor and preview remain available to you, as they are to everyone.
After 30 days
If something isn't working, for example a file that won't print correctly or a GEDCOM import problem, please get in touch whenever it happens. We'll try to fix the problem first, and we may still offer a refund at our discretion. This policy doesn't affect any rights you have under consumer protection law.
Duplicate or accidental charges
If you were charged twice or bought by mistake, tell us and we'll refund the extra charge straight away, whenever you notice it.
Before you file a dispute
Please contact us before disputing a charge with your bank. A refund through us is faster for you, and disputes can take weeks to resolve.
Questions? See the FAQ, our terms of service or contact us.