Contact us
Questions about your poster, a purchase or a GEDCOM file? Email us. A real person reads every message.
- hello@treekeepsake.com
- Response time
- Within 2 business days (Monday to Friday), usually sooner.
- Business
- YOUR FULL NAME OR BUSINESS NAME
- Address
- YOUR CITY, REGION, COUNTRY
What to include
- Purchases, refunds or restoring access: the email address you used at checkout and, if you have it, your order number or receipt. Never send your card number.
- A GEDCOM file that won't import correctly: which website or program created the file, roughly how many people are in it, and what went wrong (for example "accented names look garbled" or "some people are missing").
- A printing question: the size and theme you chose, and where you plan to print.
Please don't email us your family tree file
GEDCOM files usually contain names and birth dates of living relatives. Your file never leaves your device when you use TreeKeepsake, and we'd like to keep it that way. If we ever need a sample to fix an import problem, we'll ask first and explain how to remove living people from the copy.
Quick answers
- Frequently asked questions: pricing, sizes, privacy and more.
- How to export a GEDCOM file from your genealogy site or software.
- How to print a large family tree: sizes, paper and framing.
- Refund policy: the 30-day money-back guarantee.